Customer Support Specialist and Virtual Assistant with hands-on experience in telecom BPO and rental property management. I specialize in email and chat support, billing and invoicing, technical troubleshooting, CRM documentation, ticket management, and administrative support.
With experience at Foundever Philippines, I handled 20–30 customer inquiries daily, resolved billing disputes, processed renewals, and troubleshot internet and device connectivity issues while consistently meeting CSAT, SLA, AHT, and quality metrics.
I am skilled in:
• Customer Support (Phone, Email & Chat)
• Billing & Invoicing Support
• Technical Troubleshooting
• CRM & Ticketing Systems
• Data Entry & Excel Reporting
• Calendar & Email Management
• Account Management & Customer Retention
• Administrative & Virtual Assistant Tasks
Tech Stack:
Google Workspace | Microsoft 365 | ChatGPT | Canva | Notion | Trello | Asana | ClickUp | Meta Business Suite
I am reliable, detail-oriented, and experienced in remote work setup with stable internet, backup power, and flexible availability for US, UK, and AU time zones.
If you're looking for a dedicated Virtual Assistant or Customer Support Specialist who can provide organized, professional, and high-quality service — I’m ready to help your business grow.
