Customer Service & Dispatch Professional | Road Rescue Operations
Experienced CSR and Dispatcher with over three years in the road rescue industry at Safaer Road Rescue. Skilled in coordinating time-sensitive towing and recovery operations, managing high-volume call intake, and delivering calm, solution-focused support to stranded motorists.
Core Competencies:
Dispatch Coordination - Efficiently assign service calls to field units based on location, availability, and job complexity to minimize response times
Customer Communication - Handle inbound calls with empathy and professionalism, providing accurate ETAs and real-time updates
Platform Proficiency - Hands-on experience with Towingwiz for dispatch management and job tracking, and Zoho CRM for customer records, follow-ups, and reporting
Problem Resolution - Quickly assess roadside situations, prioritize urgent cases, and coordinate multi-unit responses when needed
Proven ability to stay composed under pressure, maintain clear communication between customers and field teams, and contribute to operational efficiency in a fast-paced rescue environment.
Verified
