Experienced and detail-driven IT Application Support Specialist with almost 4 years of
hands-on expertise in resolving L1/L2 technical issues, ensuring seamless software
operations, and collaborating with cross-functional teams. Proven ability to analyze logs,
manage i-----------, and maintain high customer satisfaction across SaaS platforms, Microsoft
environments, and CRM systems. Adept at using ticketing and monitoring tools to
streamline support processes and improve service delivery.
