Customer-focused and data-driven professional with over 7 years of experience in
customer experience, support operations, and HR services. Proven track record in
delivering exceptional service across email, chat, phone, and social media channels. Known for consistently ranking among top-performing agents in QA and CSAT metrics. Adept in CRM platforms (Zendesk, Salesforce, Live Chat) and issue resolution strategies that improve customer retention and loyalty. Experienced in cross-functional coordination, training, and process improvement in fast-paced, high-volume environments.
