I help eCommerce brands deliver fast, accurate, and professional customer support using Shopify and leading helpdesk tools.
I am a Customer Support Specialist with hands-on experience managing 20 to 30 daily inquiries across email and chat. I handle order tracking, refunds, cancellations, and product inquiries while maintaining high customer satisfaction and meeting SLA targets. I also ensure clean and accurate customer records and support overall workflow efficiency.
My tools include Shopify, Gorgias, Reamaze, Freshdesk, Google Workspace, Slack, Zoom, Outlook, Trello, Airtable, Notion, Hubstaff, ChatGPT, and Claude. I also have basic knowledge in HTML, CSS, and Python, which helps me understand systems and support automation when needed.
I am available for full-time work and can align with US, AU, or UK time zones. I have a stable fiber internet connection, complete remote setup, and a quiet workspace.
I am looking for a long-term role where I can contribute to consistent customer satisfaction and business growth. I take ownership of my work, communicate clearly, and follow through until issues are fully resolved
What I offer:
• Fast and accurate email support
• High-volume ticket handling
• Multilingual communication
• Strong problem-solving skills
• Organized and reliable work
I focus on providing clear, professional, and efficient customer support.
