Hello! I'm Stephen, your Customer Support Specialist who fixes chaotic inboxes and frustrated customers before they escalate.
I help businesses protect their reputation and retain customers by implementing systematic support workflows that balance speed with actual human understanding.
Expertise and Experience:
- Manage high-volume email/chat support (40-60 daily tickets) using CRM and ticketing systems
- De-escalate frustrated customers while adhering to policy and quality metrics
- Process refunds, handle escalations, and resolve complex order issues
- Maintain 100% accuracy in data entry and document processing
- Coordinate cross-functional communication and scheduling
Who I Work With:
E-commerce businesses, service providers, and busy founders who need reliable support without the micromanagement.
Why We Would Be A Great Fit:
If you're losing customers to slow responses or robotic replies, I'm your fix. I understand the challenge of balancing efficiency with empathy—hitting KPIs without making people feel like ticket numbers.
Services Offered:
- Customer Support (Email & Chat)
- Inbox & Ticket Management
- Calendar Scheduling & Coordination
- Data Entry & CRM Upkeep
- Google Workspace Management
- Process Documentation
Tools I Use:
CRM Systems | Ticketing Platforms | Google Workspace | MS Office | Canva | AC3 | Chime | Adobe Photoshop | Adobe Illustrator | Calendly | ChatGPT | Kimi AI | Blackbox AI | Claude AI | Capcut | Slack
Why Me?
You want someone who follows systems without dropping balls and doesn't panic when customers are angry.
Let's talk. I can start right away. Count me in!
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