As a Customer Support Specialist for Shopify dropshipping stores, I bring over 1 year of hands-on experience in managing customer inquiries, processing orders and refunds, handling size exchanges, and maintaining smooth communication between customers and brands.
I supported three Shopify stores under one client—Newport, Grizzly, and Epods—and consistently provided fast, clear, and empathetic responses using platforms like Zendesk and Gmail. I’ve also worked with tools such as Oberlo for product imports and 17Track for tracking orders, particularly in Asia.
I thrive on creating positive customer experiences, resolving concerns with a customer-first mindset, and turning feedback into improvement strategies. I’m highly organized, tech-savvy, and capable of multitasking across different stores and time zones.
Platforms I use:
- Shopify Admin, Oberlo, Zendesk, Google Workspace, Microsoft Office
I’m open-minded, proactive, and always eager to learn. I believe that stepping out of my comfort zone is the best way to grow.
Looking forward to contributing to a team where I can support customer happiness while continuously improving.
