With over three years of experience in customer service and back-office consulting, I have developed strong skills in problem-solving, operational efficiency, and customer support. I began as an inbound customer service agent, assisting customers with airline-related inquiries via phone and email, ensuring accurate and timely resolutions under pressure. Recognized as a top performer, I transitioned into a back-office consultant role after six months. In this position, I handled low-level escalations, provided real-time support to agents, and collaborated on solutions to improve team performance and customer satisfaction.
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