I’m a highly experienced Technical Virtual Assistant and IT Operations Specialist with over a decade of background in service delivery, stakeholder coordination, and cloud operations. I previously worked as a Senior Delivery Manager for a global IT firm, handling end-to-end operations across the Americas, APAC, and EMEA including contract support, escalations, service reviews, and client delivery.
I specialize in:
- Process setup and documentation (SOPs, trackers, workflows)
- Support coordination between clients, tech/dev teams, and vendors
- CRM, ticketing, and reporting system setup
- Project assistance and contract management (SOWs, billing trackers, service scope reviews)
Currently, I also support a healthcare SaaS startup company and a family-run manufacturing business, driving digital improvements using practical tools and efficient workflows. I am dependable, tech-savvy, and available for full-time remote work with minimal supervision.
Let’s work together to streamline your business.
