Proficient in using Microsoft Excel to generate detailed reports, manage bonus issuance files, and update backend systems. Skilled in utilizing Google Drive and Google Sheets for efficient task tracking and calendar management.
Experienced in handling account management and customer inquiries through Microsoft Outlook, Gmail, Mojo Tickets, and basic Zendesk ticketing systems.
Responsible for reviewing and approving player withdrawal requests by verifying wagering requirements and analyzing betting patterns.
Collaborates effectively with cross-functional teams to address operational concerns, coordinate task execution, and ensure seamless workflow across departments.
