I am a Customer Support Specialist with 3 years of experience supporting high-volume e-commerce operations for third-party sellers. I specialize in customer email support, order issue resolution, returns and refunds processing, and maintaining high customer satisfaction while following structured support workflows.
In my current role, I help manage daily customer service operations including handling escalations, resolving complaints, coordinating with warehouse teams regarding returns, and ensuring timely responses to customer inquiries. I am comfortable handling 100+ customer emails per day while maintaining accuracy and professionalism.
I also provide Virtual Assistant and Executive Assistant support including email management, task coordination, scheduling, research, and document organization. I am highly organized, detail-oriented, and comfortable working independently in remote environments.
In addition, I run a small sourcing business where I act as a middleman between suppliers in China and clients in the Philippines. This has given me hands-on experience in supplier communication, order coordination, and basic international logistics.
I also have experience in digital illustration using Canva, Clip Studio Paint, and Procreate, creating custom artwork for clients and merchandise designs.
I am reliable, adaptable, and committed to providing organized, high-quality support that helps businesses run smoothly.
What I Can Help You With
Customer email support
Order issue resolution
Returns and refund processing
Customer complaint handling
Escalation management
Data entry and reporting<8efe80624d780eba0c6493ec45140364>Email and calendar management
Administrative and virtual assistant support
