I am currently working as a Medical Virtual Assistant supporting a genetic testing facility, where I handle critical tasks such as sending consult notes to clinics for PGT results and setting service appointments. With over a decade of experience in the BPO industry since 2012, I have cultivated exceptional communication skills (both verbal and written) while thriving in fast-paced, evolving business environments. My adaptability, resourcefulness, and organizational strengths allow me to work independently and efficiently, ensuring accuracy and professionalism in every task.
In addition to my corporate background, I hold a Bachelor of Science in Nursing and have served in both community and hospital settings. This healthcare foundation enriched my interpersonal and consultative abilities, providing a well-rounded base for leadership and people development.
In my previous work experience as a Training Lead Specialist, I delivered high-impact classroom and non-classroom learning programs, support live operations through coaching, QA evaluations, and agent mentoring, partnered with enterprise and global training teams to align best practices, and drive strategic initiatives to uplift performance and engagement across all levels.
Through every stage of my career, I have remained deeply committed to fostering a culture of continuous learning, collaboration, and professional excellence.
