I began my career in customer service at a telecommunications company, where I spent three years developing key skills in technical support, bill explanation, and product promotion. It was a valuable and memorable start that laid the foundation for my professional growth.
Afterward, I transitioned into the healthcare industry and joined the billing department. Over the next three years, I gained extensive experience in reading Explanation of Benefits (EOBs), understanding insurance coverage, processing payments, and submitting requests to resolve billing discrepancies.
My dedication and performance led to a promotion as a Team Lead, a role I held for another three years. In this capacity, I took on new responsibilities including supervising and coaching tea-----------mbers, sharing my accumulated knowledge, tracking data and reports, and monitoring performance metrics and KPIs.
Core Skills: DME Billing · Claims Processing · Insurance Verification · EOB Explanation · Patient Relations · Team Leadership · HIPAA Compliance · Revenue Cycle Management
