Over 8 years of solid experience in BPO industry and 2 years as a Virtual Assistant. Strong personal skills, dependable and highly organized individual. A very passionate individual ensuring each transaction or activity is worthwhile and a pleasant and memorable experience. Self-motivation is what drives my key to success in learning quickly and reaching for higher career growth.
Highlighted skills and responsibilities
(Customer Service Representative & Virtual Assistant):
• Provides excellent customer service.
• Displays strong critical and analytical thinking skills.
• Displays active listening
• Provides prompt, courteous, and accurate responses to customers.
• Adhere to work schedules.
• Strong Writing and Communication skills.
• Ability to think quickly and respond promptly.
• Strong attention to detail and can multitask.
• Expert in online navigation and basic troubleshooting.
• Knowledge of CRM and other company tools to smoothly assist customers.
• Ability to work with lesser supervision.
• Provides excellent customer service.
• Communicates to guests by text/email/phone.
• Accept reservation & manage listings quality.
• Coordinate with maintenance & cleaners.
• Coordinate claims with AirBnb when items are broken, and cancellations of bookings.
• Track issues from reviews and drive improvements.
• Ensuring that guests have a pleasant experience during their stay.
Please see the list of Software and Programs I am proficient in:
SOCIAL MEDIA:
- Facebook
- TikTok
- Twitter
COMMUNICATION:
- Skype
- Zoom
- Google Meet
- Microsoft Teams
- Viber
- Slack
OFFICE PRODUCTIVITY
- Microsoft Word, Powerpoint, Excel
- Google Docs and Sheets
GRAPHIC DESIGN (Basic)
- Canva
- Photoshop
VIDEO EDITING (Basic)
- CapCut
CLOUD STORAGE
- Google Drive
- Dropbox
OTHERS:
- CRM: Salesforce, Eclipse, -----------
- Softphone: Avaya OneX/RingCentral, myopenphone
VIRTUAL ASSISTANT/STR/Cleaning Services Company
- -----------
- Uplisting
- Hostaway
- Stripe
- Breezeway
- Hubstaff
- Lastpass
- Vivint
- Notion
- Booking Koala
- MailChimp
With my solid background in customer service, virtual assistant, excellent communication skills, and proficient English knowledge, I am confident that I am the one you are looking for.
