I am a detail-oriented Customer Service Representative with experience handling high-volume support using Zendesk, assisting customers with order inquiries, refunds, cancellations, and delivery concerns in an e-commerce environment. I am proficient in Shopify, Amazon Seller Central, Afterbuy, and Pixi ERP, with strong skills in complaint resolution, order management, and accurate documentation. I also have experience as an Administrative Assistant, supporting data entry, document filing, and record management, and I am reliable, organized, and comfortable working remotely using tools like Slack, Trello, and Notion while maintaining clear and professional communication.
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