A highly adaptable and detail-oriented professional with over 7 years of experience in customer service, business process management, and team coordination. I bring a strong background in handling client communications, streamlining operations, and supervising teams—key skills for a Virtual Assistant role. With proven success in U.S.-based support accounts and a solid track record of working in both corporate and operational environments, I excel in multitasking, managing administrative tasks, and providing top-tier virtual support.
my core competencies are below:
Executive & Administrative Support
Calendar & Email Management
Customer Service & CRM Tools
Staff Training & Task Delegation
Process Improvement & Reporting
Virtual Team Collaboration
File & Data Management
Time Management & Multitasking
Below are my Relevant Experience.
Business Process Lead, TATA Consultancy Services (US Account): Led a remote team, coordinated staffing solutions, and maintained strong client communication with U.S. partners.
Customer Service SME, iQor: Provided expert-level customer support, conducted agent training, and managed escalations to maintain quality.
CSR, Alorica: Delivered frontline support, order processing, and upselling through various communication platforms.
