Reliable and detail-oriented Virtual Assistant, holding a Bachelor's Degree in Secondary Education Major in English with hands-on experience in customer service, dispute resolution, escalation management, and administrative support. Experienced in handling high-volume email, chat, and ticket-based support while maintaining professionalism, empathy, and accuracy in fast-paced remote environments.
Skilled in customer communication, fraud investigation, chargeback processing, calendar and inbox management, data entry, documentation, and workflow coordination. Experienced using tools such as Zendesk, Slack, Google Workspace, Microsoft Office, CRM systems, Inspector, Penny, and various admin portals.
Previously worked as an Airbnb Customer Service Support Representative and Risk Operations Analyst, managing customer concerns, resolving disputes, processing escalations, and ensuring compliance with company policies and service-level agreements. Strong ability to adapt quickly, solve problems independently, and deliver efficient support that improves customer satisfaction and business operations.
A tech-savvy and self-motivated professional with excellent English communication skills, committed to providing dependable remote assistance and helping businesses grow through organized, proactive, and high-quality support.
