I have 2+ years working as a customer service representative. Currently, I am working as a Process Executive- Customer Service PR under a US-based account. We do order taking, answering inquiries and concerns. In my current role, I was awarded for consistently passing the account’s metrics particularly, Order Percentage and AHT which helped improve team productivity. I am also tasked to play as a Subject Matter Expert in which I handle a team and track, record as well as manage their performances during nesting. I also administrative tasks, coaching and debriefing session as well. Before this role, I was a customer service representative under an australian account the Cocoon SDA care where in we manage the schedules of the support workers as well as answer their inquiries, concerns, complaints and the like. We do outbound and inbound calls, as as well as emails. I was also a CSR under -----------, a US based account wherein we take orders, answers inquiries, complaints, outbound calls, and emails.
