I am a Customer Support and Technical Support professional with 3+ years of experience across technology, e-commerce, and telecommunications. I specialize in resolving customer issues quickly and accurately through clear communication, calm problem-solving, and a strong customer-first approach.
I previously worked as an Operations Customer Expert II – Technical for SONOS, handling hardware, software, and connectivity concerns with a strong focus on first-contact resolution and customer satisfaction. I also worked with T-Mobile in telecom support, consistently meeting KPIs in CSAT and resolution time, and spent two years with Amazon supporting Amazon customers with orders, refunds, tracking, and account issues across chat, email, and voice.
I also offer Virtual Assistant skills including CRM and ticket management, data entry, inbox handling, scheduling, and basic content support. I am organized, adaptable, and reliable in fast-paced remote environments.
I take pride in delivering not just solutions, but a smooth and positive customer experience every time.
