As a Subject Matter Expert in E-commerce Campaigns, I provide specialized knowledge and strategic guidance to ensure accurate, high-quality outcomes that align with both client expectations and industry standards. My role focuses on optimizing campaign efficiency and delivering clear, consistent support to teams across all levels.
With strong proficiency in administrative tools such as Google Workspace and Microsoft Office Suite, I streamline communication, documentation, reporting, and collaboration. These tools allow me to effectively manage weekly tea-----------etings, facilitate real-time updates, and maintain organized, accessible training materials.
I lead the training and development of new hires—ensuring they are well-equipped before moving to the production floor—and offer one-on-one mentoring to agents needing support with complex or evolving information. My hands-on approach ensures teams stay aligned, confident, and ready to perform at their best.
