I graduated Magna Cum Laude with a Bachelor's Degree in Entrepreneurship last Aug 2024.
I have strong communication and interpersonal skills, which I developed while working as a Customer Service Representative for a U.S.-based account. I provided support to customers, assisting them with inquiries, billing concerns, and account troubleshooting. My role required excellent English proficiency, both spoken and written, to ensure clear and effective communication. I consistently met performance metrics such as call handling time, customer satisfaction scores, and resolution rate. I’m skilled in using CRM tools and managing multiple tasks while maintaining professionalism under pressure. Working in this role sharpened my patience, empathy, and problem-solving abilities.
