Experienced and customer-focused, with a strong track record in delivering high-quality telecom and ICT services to enterprise clients. Skilled in end-to-end service lifecycle management — from onboarding and implementation to i----------- resolution and continuous improvement. Adept at building client relationships, driving operational excellence, and aligning service delivery with business goals.
Proficient in managing KPIs, SLAs, and service performance metrics, with a collaborative approach to working across cross-functional teams including technical, commercial, and support units. Passionate about enhancing customer experience through proactive support, strategic communication, and process optimization.
