Hi, I’m Raphael – Your Reliable Operations & Customer Support Partner
Why work with me?
- Proactive Communication: You’ll always know the status of tasks and customer issues. I provide updates, ask the right questions, and flag problems before they escalate.
- Results-Oriented & Reliable: Deadlines aren’t suggestions. Committed projects are completed on time—every time.
- Tech-Savvy & Fast Learner: Experienced with Slack, Trello, Asana, Google Workspace, Canva, HubSpot, Pipedrive, Zendesk, Freshdesk, and other CRMs. I quickly adapt to new tools to meet your needs.
Key Services I Offer:
- Customer Support: Handling inquiries via email, chat, or phone; ticket management; escalations; and creating SOPs for consistent service.
- Administrative Support: Email management, calendar scheduling, travel planning, and data entry.
- Lead Generation & CRM Management: Prospect research, LinkedIn outreach, and lead tracking in HubSpot/Pipedrive.
- Content & Workflow Management: Scheduling posts, basic graphic design (Canva), and documentation of processes/SOPs.
- Research & Reporting: Market research, compiling insights, and documenting results to improve operations.
If you’re looking for a dependable, results-driven professional who can handle both operations and customer-facing tasks efficiently, let’s connect—I’d be glad to help your business scale while keeping your customers happy.
