Hi! I’m an experienced and reliable IT support professional with almost 9 years working experience with different roles including IT Service Desk, I----------- Management and Customer Service Representative. I’m passionate about helping users solve technical issues quickly and making sure everything runs smoothly behind the scenes.
Over the years, I’ve handled a wide range of tasks—from troubleshooting and password resets to managing major IT i----------- and supporting Microsoft 365 tools like Teams, Outlook, Intune, and OneDrive. I’m used to working in fast-paced environments, following processes, and collaborating with different teams to get things done.
Skills and What I Can Help With:? Handling IT support tickets and making sure they get to the right team. Managing urgent system issues and making sure users are updated. Hosting bridge calls during major i----------- or changes. Microsoft 365 Admin tasks – adding/removing licenses, setting up Teams numbers, creating shared mailboxes and distribution lists. Supporting Active Directory – adding/removing users, password resets, applying group policies. Creating and sending maintenance and i----------- reports. Providing access setup and removal for users and services. Documenting solutions and helping improve support processes. Using tools like ServiceNow and Everbridge
I’m organized, detail-oriented, and always ready to learn something new. I enjoy working with people and finding the best way to resolve issues while keeping things simple for the user. If you’re looking for someone dependable, efficient, and easy to work with—I’d love to be part of your team!
