Results-driven Team Leader with 7 years of experience in the BPO industry, including 4 years leading teams to success at Transcom Worldwide Inc. Proven expertise in front-office and back-office operations, delivering exceptional customer experiences, and driving operational excellence. Adept at mentoring and developing talent, streamlining processes, and solving complex challenges.
Recognized for launching and expanding a back-office line of business, growing the headcount from 17 to 45 within a year. Passionate about fostering collaboration, innovation, and continuous improvement.
In addition to my BPO leadership background, I have been working as a Property Manager for the past 4 months, further enhancing my skills in remote team coordination, vendor management, and client support. I am committed to delivering efficient, high-quality service while maintaining a strong focus on customer satisfaction.
Let’s connect and explore how I can contribute to your team’s success!
