Customer Service Specialist with CRM Expertise, Telemarketing and Sales Closer with Lead Generation Skills, Virtual Assistant with Admin and Email Management Experience, Data Entry Specialist with Accuracy and Speed, Appointment Setter with Cold Calling and CRM Tools Knowledge, Tech Support Agent with Troubleshooting and Remote Desktop Skills,

Results-driven Operations Specialist with extensive experience in leadership roles across customer service, collections, sales, and backend operations. Demonstrated expertise in team supervision, performance management, and process improvement, with a strong background in both BPO and financial services. Skilled in data analysis, strategic planning, and mentoring, with certifications in Six Sigma methodologies. Adept at using tools like SAP, Oracle ERP, Power BI, and various communication platforms. Committed to operational excellence, continuous learning, and contributing to organizational success in fast-paced environments.