Professional Summary:
Highly experienced professional with over 14 years in the BPO and customer service industry, now transitioning to a Virtual Assistant role. Proven ability to manage complex operations, streamline workflows, and provide high-level administrative support. Skilled in Google Workspace, Microsoft Office, email management, and operations supervision. Known for strong communication, time management, and problem-solving skills.
Key Skills:
- Virtual Assistance & Remote Support
- Graphic Design via Canva
- Social Media Management
- Email & Calendar Management
- Google Workspace & Microsoft Office
- Data Entry & File Management
- Customer Support & Escalation Handling
- Dashboard & Workflow Automation
- Team Leadership & Coaching
- CRM & Operational Tools Utilization
