ABOUT ME:
Aspiring Customer Service Virtual Assistant with experience in customer support, online sales, and administrative assistance. Knowledgeable in Shopify, Zendesk, and Shopify Inbox, handling tasks such as order tracking, refunds, live chat support, and customer inquiries. Skilled in clear communication, empathetic problem-solving, and process efficiency, with proficiency in Gmail, Google Drive, Excel, Canva, and Google Calendar. Organized, detail-oriented, and committed to delivering excellent customer experiences that encourage loyalty and repeat business.
RELEVANT CUSTOMER SERVICE & E-COMMERCE SKILLS-Shopify Order Management (processing, tracking, refunds, exchanges)
-Shopify Inbox (live chat support, pre-sale inquiries)
-Zendesk Ticket Management
-Email & Chat Support (Gmail, Outlook, Messenger)
-Customer Relationship Building & Active Listening
-Data Entry & Documentation (Excel, Google Suite)
-Canva (basic design for promotions/FAQs)
-Reliable Work-from-Home Setup
