Dedicated and results-driven Customer Service Professional with over 2 years of experience in the BPO industry, specializing in Healthcare Support, Mortgage Servicing, and Collections. I have a proven track record of maintaining high performance while transitioning between diverse roles, from managing complex medical inquiries to conducting empathetic outbound collections.
I am highly proficient in client relationship management and professional email communication, with a strong focus on high-speed operational efficiency and first-call resolution. My background in both sales and servicing allows me to adapt quickly to new workflows while remaining strictly deadline-oriented.
Core Competencies:
Customer Care & Support: Expert in handling inbound/outbound inquiries with a focus on accuracy and high knowledge retention.
Sales & Collections: Experienced in home security sales and proactive debt recovery, balancing empathetic assistance with performance targets.
Healthcare Coordination: Skilled in managing medication refills and medical service guidance within high-volume environments.
Technical Proficiency: Strong computer skills with the ability to multitask under pressure and learn new systems rapidly.
Bilingual Communication: Fluent in English and Tagalog.
Why Hire Me?
I am committed to providing high-quality service that aligns with company goals. Whether it’s managing client accounts or supporting healthcare operations, I bring a reliable and adaptable work ethic to every task. My goal is to leverage my diverse BPO background to deliver exceptional value to your team.
