I’m a Customer Care, Operations, and Administrative professional with experience in client support, training, and executive assistance. Over the past few years, I’ve built expertise in assisting healthcare providers with benefits and claims, facilitating new hire training, supporting operational processes, and managing administrative tasks for an executive.
My career journey has given me a strong foundation in communication, organization, and leadership, being recognized as a top performer and a reliable tea-----------mber. I enjoy problem-solving, helping teams grow, and ensuring excellent client and customer experiences.
I’m passionate about roles that challenge me to learn, contribute to organizational success, and support both people and processes through efficient service and collaboration.
Key Achievements & Skills:
• Training & Development: Led a pilot Real-Time Adjustment Training; trained a new hire class; facilitated an upskilling class.
• Operations Support: Gained hands-on experience in daily operational tasks, ensuring smooth processes and team efficiency.
• Customer Support: Provided assistance to healthcare providers on benefits and claims, delivering excellent client service.
• Administrative Support: Skilled in email management, appointment scheduling, and handling executive-level administrative tasks.
• Data Entry & Organization: Accurate data entry and systematic file management for improved accessibility and efficiency.
• Event & Program Design: Created commencement program booklet, flyer, and graduation program designs in Photoshop.
• Employee Engagement: Designed creative materials in Canva to support work-related engagement activities.
• Knowledge Sharing: Developed knowledge bytes and job aids for simplified learning and quick reference.
• Process Automation: Built a pay slip generator to support payroll tasks.
• File Management: Organized employee files systematically for better accessibility and efficiency.
