Highly experienced Customer Care Expert with over 1 year of
proven success in delivering exceptional support in a fast-paced
Telco environment. Skilled in handling complex inquiries,
resolving issues efficiently, and ensuring high customer
satisfaction across voice, chat, and email channels. Demonstrates
strong communication, empathy, and problem-solving abilities,
with a solid background in using CRM tools and navigating
multiple systems. Known for professionalism, adaptability, and
consistently meeting KPIs such as CSAT, AHT, and FCR.
Committed to creating a positive customer experience and
contributing to team and company growth.
