Remote Patient Care Assistant | Referral and Prior Authorization Specialist | Insurance Eligibility Specialist | Scheduling Coordinator | Medical Receptionist

I?m a dedicated and compassionate healthcare support professional with experience as a Health Advocate, Customer Service Representative, and Scheduling Coordinator working with hospitals and clinics in the U.S. My passion lies in providing patient-centered service, managing appointments efficiently, triaging patient inquiries, resolving insurance concerns, and ensuring patients receive the care and benefits they deserve.

With a strong foundation in healthcare operations, virtual communication, and scheduling management, I am focused on growing my career as a Medical Virtual Assistant. I bring exceptional organizational skills, medical administrative knowledge, and the ability to communicate clearly and effectively with both patients and providers.

Key Skills and Experience:
- Patient Intake, Scheduling & Coordination
- Triaging Patient Inquiries to Appropriate Departments
- Familiarity with U.S. Healthcare Systems
- Prior Authorization & Referral Management
- Inbound & Outbound Calls, Text Messaging, Appointment Reminders
- Front Desk & Administrative Support
- EHR/EMR Systems
- Email, Calendar, and Scheduling Management

Tools & Technologies:
- EHR/EMR: eClinicalWorks, Medent
- Management Tools: Microsoft Office Suite, Google Workspace, Clickup, Emitrr
- CRM: Salesforce
- VoIP Systems: Avaya, Hover Buzz, Citrix
- Communication Tools: Teams, Slack, Zoom, Google Meet

I thrive in fast-paced, high-pressure environments where adaptability, critical thinking, and empathy are essential. My experience navigating hospital and clinic systems, patient scheduling, and triaging inquiries has strengthened my ability to provide accurate, timely support while improving the patient experience.

I take pride in being proactive, detail-oriented, and resourceful, consistently supporting healthcare teams with efficiency and care. Whether managing administrative tasks, coordinating patient visits, or facilitating communication between patients and providers, I strive to enhance the overall healthcare experience with every interaction.

As I continue to grow in the healthcare and virtual assistant space, I?m eager to connect with professionals who share a passion for service, learning, and innovation. I believe every conversation is an opportunity to make a positive impact and contribute to the future of virtual healthcare through meaningful and compassionate support.