Over the past year, I have progressed from technical support and research roles into an Operations & Team Coordinator position, building experience in operations support, team coordination, reporting, workflow management, research, and process improvement.
• Started my career as a Junior Technical Support Intern, supporting software testing, quality assurance, technical documentation, and validating more than 3,000 data records while maintaining accuracy and quality standards.
• Expanded into a Research Assistant role, researching and verifying 75 FSBO listings across multiple U.S. states, validating ownership information, maintaining organized databases, and supporting business development efforts.
• Progressed into research and qualification work, evaluating 108 records and opportunities by reviewing requirements, documentation, eligibility criteria, and qualification standards to support informed business decisions.
• Conducted research and analysis across seven client accounts, preparing organized summaries, maintaining accurate records, and supporting opportunity tracking and decision-making activities.
• Progressed into an Operations & Team Coordinator role, supporting operational oversight of a 23-member team through attendance management, work approvals, performance monitoring, reporting, and workflow coordination.
• Prepared weekly and midweek operational reports, helping improve visibility into team performance, workflow status, and operational outcomes.
• Developed reporting and evaluation systems using Google Forms, Google Sheets, Looker Studio, and Google Apps Script, improving reporting efficiency and operational visibility.
• Maintained tracking systems, databases, and documentation to ensure accurate records, organized workflows, and accountability across operational activities.
• Coordinated communication between tea-----------mbers, management, clients, and external contacts to support workflow efficiency and timely completion of tasks.
• Provided day-to-day guidance to proposal writers and research assistants by answering questions, clarifying requirements, and supporting adherence to internal processes and quality standards.
• Experienced in operations support, team coordination, reporting, documentation management, research, process improvement, workflow management, and stakeholder communication.
• Open to learning new industries, systems, and operational environments, with a strong foundation in research, coordination, reporting, and operational support.
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