*Respond to support requests sent through ticket forms or email from end-users and patiently walk individuals through basic troubleshooting tasks. *
*Delivered Tier-2 support and SME input to internal and external customers.
*Diagnosed and troubleshoot hardware, software, and network issues.
*Configured and tested new software and hardware.
*Installed, configured, and maintained computer systems and network connections.
*Develop and implement preventive maintenance procedures.
*Maintain IT equipment Inventory 100?curacy
