Professional Summary
Results-driven professional with over 18 years of combined experience in real estate sales management and BPO operations. Demonstrated expertise in sales leadership, client relationship management, team supervision, technical support, customer service, and business development. Proven ability to lead high-performing teams, drive revenue growth, improve operational efficiency, and deliver exceptional customer experiences across diverse industries.
Core Competencies
Real Estate Sales Management
Sales Strategy & Business Development
Team Leadership & Supervision
Customer Relationship Management (CRM)
Technical Support
Customer Service Operations
BPO Operations Management
Training & Coaching
Performance Management
Conflict Resolution
Communication & Negotiation
Process Improvement
Professional Experience
Real Estate Manager for Sales
10 Years Experience
Managed and led real estate sales operations, ensuring achievement of monthly and annual sales targets.
Developed strategic sales plans to increase property sales and client acquisition.
Built and maintained strong relationships with clients, brokers, and stakeholders.
Conducted market analysis to identify trends and opportunities in the real estate industry.
Trained, mentored, and supervised sales teams to improve productivity and performance.
Oversaw contract negotiations and ensured compliance with company policies and regulations.
Delivered excellent customer service, resulting in repeat business and client referrals.
BPO Professional – Technical Support, Customer Service & Sales
8 Years Experience
Including 5 Years as Team Leader/Supervisor
Handled customer inquiries and technical concerns across various accounts and platforms.
Provided technical troubleshooting and issue resolution while maintaining high customer satisfaction ratings.
Supported inbound and outbound sales campaigns, consistently meeting performance goals.
Led and supervised teams of customer service and technical support representatives.
Conducted coaching sessions, performance evaluations, and team development programs.
Monitored KPIs, attendance, and productivity metrics to ensure operational excellence.
Collaborated with management to improve workflows, customer experience, and team efficiency.
Assisted in onboarding and training new employees.
Leadership Highlights
Successfully managed and motivated cross-functional teams in both real estate and BPO environments.
Strong track record in achieving sales targets and improving team performance.
Experienced in handling high-pressure situations while maintaining professionalism and productivity.
Personal Attributes
Goal-oriented and highly motivated
Strong interpersonal and communication skills
Adaptable and quick learner
Customer-focused mindset
Effective problem solver and decision-maker
