I am a results-driven professional with over 10 years of hands-on experience supporting CRM systems, technical operations, and business reporting. With a strong background in Salesforce administration and data analytics, I specialize in maintaining accurate data, building reliable reports and dashboards, and supporting teams with well-structured, efficient systems that enable informed decision-making.
Key Strengths
> Excel & Google Sheets - data cleaning, analysis, structured reports, dashboards
> Data Analytics & Visualization - Power BI, Power Query, Power Pivot, DAX, data modeling
> Salesforce Administration - user access, roles, permission sets, licenses, compliance reviews
> CRM & Technical Support - case management, documentation, troubleshooting, process improvement
> General Virtual Assistant Tasks - data entry, research, email handling, admin support
> Detail-Oriented & Reliable - focused on data accuracy, consistency, and system integrity
Tools
Excel | Google Sheets | Power BI | Salesforce (SFDC) | MS SQL | JIRA
I'm reliable, adaptable, and easy to work with. While my core expertise is in data and CRM support, I'm also flexible and willing to assist with general VA tasks when needed.
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