Customer Service Administrator | Project Manager | Strategic Operations Specialist
A results-driven CS Admin and Project Manager with nearly a decade of experience in customer service, project coordination, and campaign management across the BPO and tech support industries. Proven track record in streamlining operations, leading cross-functional teams, and ensuring the successful execution of lead generation and appointment-setting campaigns. Skilled in quality assurance, reporting, stakeholder communication, and continuous process improvement.
With a foundation in Computer Science, I bring a technical edge to client support, real-time assistance, and systems troubleshooting. Known for strong communication skills and a proactive approach to managing projects, optimizing workflows, and enhancing customer experience. Proficient in tools such as Salesforce, HubSpot, -----------, and Blackboard, I thrive in dynamic environments where I can bridge technical solutions with business needs.
