Application Support and Software Support professional with over 5 years of experience in application
support, production support, technical troubleshooting, manual QA testing, database management,
and software development. Hands-on experience supporting cloud and third-party applications,
enterprise systems, web and desktop applications, and database environments. Recently developed
an AI-powered Facebook Messenger automation solution using n8n, Ollama, Cloudflare, SQLite,
Express.js, REST APIs, webhooks, and HTTP services. Strong background in incident management,
troubleshooting, user access administration, SQL, QA testing, technical documentation, and SDLC
processes.
