Client Success & Operations Leader | SaaS | Project & Service Management | Lean Six Sigma | 17+ Years’ Experience
Seasoned leader with 17+ years of experience driving customer success, project delivery, and operational excellence across BPO, SaaS, and enterprise environments. Proven track record in building high-performing teams, optimizing customer journeys, and scaling service operations. Adept at managing cross-functional programs, leading transitions, and transforming business processes through data-driven insights and strategic planning. Certified in Lean Six Sigma, Agile, and ITIL. Passionate about aligning people, process, and technology to deliver value and long-term client retention.
