Hi, I’m Katja —a highly dependable and proactive Virtual Assistant with over 6+ years of experience (onsite and remote) supporting US-based clients in insurance administration, roadside assistance dispatch, and customer service.
In my most recent role, I coordinated real-time roadside assistance by communicating with towing companies, policyholders, and insurance carriers—ensuring fast and reliable dispatch even under pressure.
In the insurance space, I handled:
- Policy documentation, client servicing, and CRM updates (AMS360)
- Inbox and calendar management for busy teams
- Claims-related coordination with external providers
After just 3 months in a Personal Lines Insurance VA role, I was trusted to help train incoming VAs—proof of my strong performance, fast learning ability, and team-oriented mindset.
Key Results:
- Cut dispatch delays by 30% through clear communication and real-time updates
- Maintained 95%+ policy servicing accuracy during busy renewal periods
- Helped improve onboarding success by mentoring new VAs on systems and workflows
- Cleaned up email clutter and streamlined folders to save team hours weekly
If you need someone who learns fast, communicates clearly, and improves systems—not just follows them—I’m here to support your team. ?
