Hi, I'm Jordanne.
I’m a WordPress Specialist and Technical Support professional with 9+ years of experience helping businesses, agencies, and website owners maintain, troubleshoot, optimize, and grow their online presence.
My background is a combination of WordPress website management, technical support, customer support, SEO, content publishing, and digital marketing support. Over the years, I've worked with agencies, SaaS companies, and business owners in different industries, supporting both technical and non-technical users.
One of my strongest areas is WordPress.
I've worked with WordPress for years and have experience with website maintenance, troubleshooting, plugin and theme issues, WooCommerce, content updates, website migrations, SEO implementation, hosting environments, SSL management, staging sites, backups, and ongoing website support.
I also previously worked in WordPress technical support, supporting users of the Kadence ecosystem. This gave me extensive experience troubleshooting WordPress issues, investigating bugs, identifying plugin conflicts, and helping users resolve technical problems.
In addition, I worked as a Happiness Engineer at Automattic (-----------), where I helped customers resolve account, billing, domain, and platform-related issues through live chat and ticket support. This experience strengthened my ability to communicate technical information clearly and provide excellent customer support in fast-paced environments.
Some of the services I regularly provide include:
• WordPress Website Management
• Website Maintenance & Updates
• WooCommerce Product Management
• Technical Support
• Customer Support
• Plugin & Theme Troubleshooting
• Website Migration
• Content Publishing & Blog Formatting
• SEO Implementation
• On-Page SEO
• Local SEO Support
• Website QA & Testing
• Hosting & DNS Assistance
• Website Performance Optimization
• Process Documentation & SOP Creation
Tools and platforms I frequently work with:
• WordPress
• WooCommerce
• Elementor
• Kadence Theme & Blocks
• Rank Math
• Yoast SEO
• ActiveCampaign
• Mailchimp
• Google Analytics
• Google Search Console
• Canva
• Zendesk
• Freshdesk
• Intercom
• HelpScout
• Jira
• Trello
• ClickUp
• Slack
I’m detail-oriented, reliable, easy to work with, and comfortable working independently in remote environments. Whether it's maintaining a website, troubleshooting an issue, publishing content, supporting customers, or helping improve processes, I focus on delivering quality work and making life easier for the people I work with.
Portfolio:
-----------
LinkedIn:
-----------.-----------/in/jordanne-maximo/
If you're looking for someone who can combine WordPress expertise, technical support, and strong communication skills, I'd be happy to discuss how I can help.
