Hi, I'm Dane.
I'm a Product Support and Technical Support Specialist with over 10 years of experience supporting customers, troubleshooting technical issues, and maintaining WordPress websites. I've worked with agencies, SaaS companies, and business owners, helping them keep their websites running, resolve customer issues, and improve their day-to-day operations.
Before working remotely, I spent six years in the BPO industry supporting international customers. That experience gave me a strong foundation in customer service, communication, and problem-solving—skills that I continue to use every day.
Since 2016, I've worked remotely with companies including Automattic Inc., Mogrify, LevelUp, and several digital agencies. My work has included handling support tickets, reproducing and investigating bugs, coordinating with developers, performing QA, maintaining WordPress websites, and helping customers find solutions.
I also have hands-on experience building and maintaining WordPress websites. Much of my work has involved Kadence Theme and Kadence Blocks, along with WooCommerce, Elementor, Breakdance, and Thrive Architect. Besides development, I've handled website maintenance, plugin updates, migrations, performance improvements, and on-page SEO.
Here's what I can help with
**Product Support**
- Customer support
- Email and ticket support
- Bug investigation and reporting
- QA testing
- Developer coordination
- Documentation and knowledge base updates
**Technical Support**
- WordPress troubleshooting
- Website maintenance
- Plugin and theme conflicts
- WooCommerce support
- DNS, SSL, and hosting support
- Website migrations
**WordPress**
- Kadence Theme & Kadence Blocks
- WooCommerce
- Elementor
- Breakdance
- Thrive Architect
- HTML & CSS
- On-page SEO
**Tools I've worked with:**
- Zendesk
- Help Scout
- Freshdesk
- Intercom
- Jira
- Trello
- ClickUp
- Slack
- Google Workspace
- Google Analytics
- Google Tag Manager
- Google Search Console
- Canva
- Mailchimp
- Constant Contact
I'm comfortable working independently, but I also enjoy being part of a team. I like figuring things out, documenting what I learn, and making life a little easier for both customers and the people I work with.
I'm looking for a long-term role where I can continue doing that while growing with the company.
If you'd like to see some of my previous work and professional background, here are my portfolio and LinkedIn profile:
My portfolio includes WordPress projects, Client Testimonials, SEO work, website support, and client case studies.
Portfolio:
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LinkedIn:
-----------.-----------/in/jordanne-maximo/
