I am a proactive IT Service Desk Technician with a strong background in providing first-level technical support, adept at troubleshooting hardware and software issues efficiently.
I was part of a team that constantly and successfully manages a high volume of service requests and issues, utilizing ticketing systems to enhance resolution times in accordance with provided SLA.
I have also demonstrated expertise in communicating complex technical information to non-technical users, fostering improved user experiences. I am committed to maintaining data security and compliance, positioning myself as a reliable resource for IT support
