I am a results-driven customer service professional with over 8 years of experience in the banking and financial services industry. I specialize in customer support, team leadership, and training, with a proven track record of mentoring high-performing teams and delivering exceptional service to international clients—particularly in the US and UK market.
My background includes handling complex customer inquiries, coaching newly hired employees, and leading key projects that improved operational efficiency. As a Training Specialist, I currently design and deliver onboarding programs to help new hires succeed from day one.
I’m highly skilled in tools such as Salesforce, Microsoft Office, Google Suite, Canva, and CapCut, making me versatile in both admin and creative support roles. With a degree in Psychology (Cum Laude), I bring a strong understanding of people, performance, and motivation to every task.
If you're looking for someone dependable, proactive, and people-centered—let’s work together!
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