With nearly 10 years of experience in Customer Support, Customer Success, Account Management, and eCommerce Operations, I help businesses build stronger customer relationships, streamline operations, and create systems that support long-term growth.
Throughout my career, I've worked with enterprise clients, growing businesses, and online stores, giving me a well-rounded understanding of the entire customer journey, from lead management and onboarding to post-purchase support and customer retention.
My background in enterprise account management has strengthened my ability to build lasting client relationships, resolve complex customer concerns, and collaborate with cross-functional teams to deliver exceptional service. I'm equally comfortable supporting day-to-day customer operations or managing strategic client accounts.
In addition to customer-facing roles, I have hands-on experience with GoHighLevel CRM, helping businesses organize pipelines, automate workflows, manage customer data, and improve operational efficiency. I also understand the fast-paced nature of eCommerce, including Shopify store operations, order management, customer inquiries, returns, supplier coordination, and creating seamless customer experiences.
### What I can help you with:
**GoHighLevel CRM**
* CRM setup and organization
* Pipeline management
* Workflow automation
* Email and SMS automation
* Lead management
* Client onboarding
* Calendar, forms, and opportunities
**Customer Success & Account Management**
* Customer onboarding
* Client relationship management
* Customer retention
* Account management
* Business reviews
* Customer lifecycle management
* Upselling and cross-selling opportunities
**Customer Support**
* Email support
* Live chat support
* Help desk management
* Order inquiries
* Escalation handling
* Customer satisfaction improvement
**eCommerce Operations**
* Shopify store management
* Order processing
* Shipping and fulfillment coordination
* Returns and refund management
* Product listing support
* Supplier coordination
* SOP creation and process improvement
### Tools I use:
* GoHighLevel
* Shopify
* Salesforce
* Zendesk
* Jira
* Google Workspace
* Microsoft 365
* Slack
* Notion
If you're looking for someone who is dependable, proactive, detail-oriented, and committed to helping your business grow, I'd love the opportunity to be part of your team.
