With almost 7 years of experience and ITIL 4 foundation certified, I possess a strong background in both Technical Support and Asset Management. In technical support, I excel at hardware and software troubleshooting, network diagnostics, and efficient use of ticketing systems like ServiceNow, along along with remote tools such as RDP and SCCM, focusing on Windows environments. My asset management skills encompass inventory management software, lifecycle management, streamlining procurement processes, and thorough hardware/software auditing.
