Subject Matter Expert
Bilingual Support (English and Spanish)
Support Agents in their real time complex matters
Support Agents to Close out their SALES.
Support Coaches and Respective Team in Process
Taking over the Calls if Necessary
Taking in Customer Escalation
Manages the Team in absence of coaches
Monitor Account's compliance and consistency on
process
Healthcare Specialist
Support Coaches and Respective Team in Process
Client Facing/ Touchbase
Support Leadership in Data Gathering, Reporting and
Analysis
Creates Work Instructions for multiple work types
Training New Hired Agents
Multi-Trained on different work types
Manages the Team in absence of coaches
Monitor Account's compliance and consistency on
process
Quality Assurance Analyst
