- Ensures a Product or service meets quality standards by testing, analyzing, and identifying issues before release or post live testing. Worked with multiple projects.
-Guides each Support rep within the team for better movement of the issues and cases specifically within REST API, SuiteScript 1.0 and 2.0, SOAP Webservices, Restlet concerns, and etc
- Communicates within other departments to ensure that urgent DC Wide issues would be dealt efficiently
- Monitors the team’s metrics and case movements of the customer’s concerns
- Part of multiple project teams internally that would be implemented within Oracle NetSuite’s Support processes
- Monitors case buckets for Suitecloud General Operation Bucket
- Ensures that customers would have a great customer experience where cases would be worked on the proper SLTs
