Executive Virtual Assistant and Operations professional with experience in executive support, administrative support, project coordination, business operations, client experience, sales support, recruiting, team coordination, SOP development, and process improvement.
I currently work with a U.S.-based business in a VA Manager role, supporting the owner and team across day-to-day operations, client communication, sales, recruiting, projects, documentation, and internal systems.
Here’s what I can handle:
EXECUTIVE & ADMINISTRATIVE SUPPORT
• Executive assistance and day-to-day business support
• Calendar and appointment coordination
• Meeting coordination and follow-ups
• Email and business communication
• Research and information gathering
• Document creation and organization
• File and data organization
• Task management and follow-ups
• Preparing reports, summaries, notes, and internal documents
• Coordinating information between the owner, team, clients, and contractors
• Turning instructions, ideas, and rough notes into organized tasks and deliverables
OPERATIONS & PROJECT COORDINATION
• Business operations support
• Project coordination and project tracking
• Task assignment and follow-up
• Workflow development
• Process improvement
• SOP development and documentation
• Checklists, trackers, templates, and internal systems
• Quality control and work review
• Coordinating multiple people and moving parts
• Identifying blockers and following up until tasks are completed
• Preparing projects for approval and implementation
• Coordinating website, marketing, sales, hiring, and service-related projects
VIRTUAL ASSISTANT & ONLINE BUSINESS SUPPORT
• General virtual assistance
• Administrative assistance
• Remote business support
• Online business management support
• Team and VA coordination
• Recurring task management
• Research and data organization
• Internal documentation
• Client and team follow-ups
• Remote operations support
CLIENT EXPERIENCE & CUSTOMER SUPPORT
• Customer service
• Client communication
• Phone, text, and email support
• Appointment scheduling and booking
• Rescheduling and cancellations
• Missed-call and inquiry follow-up
• Customer complaints and service recovery
• Pricing and service explanations
• Group and event inquiries
• Client retention and rebooking support
• High-touch / luxury customer service
• Escalation handling
SALES & LEAD SUPPORT
• Phone sales
• Sales support
• Lead follow-up
• Lead generation
• Appointment setting
• Consultative selling
• Upselling and cross-selling
• Package and membership sales support
• Objection handling
• Sales scripts and call procedures
• CRM updates and call documentation
RECRUITING & TEAM COORDINATION
• Candidate screening
• Resume review
• Interview scheduling
• Candidate communication
• Initial interviews
• Candidate evaluation
• Role-play assessments
• Hiring coordination
• Onboarding coordination
• Training materials and SOPs
• VA coordination
• Task assignment and follow-up
• Team communication
PROCESS & DOCUMENTATION
• SOP creation
• Workflow documentation
• Process mapping
• Internal guides
• Training documents
• Checklists
• Templates
• Trackers
• Knowledge bases
• Quality-control procedures
• Operational documentation
MARKETING & BUSINESS PROJECT SUPPORT
• Campaign coordination
• Content planning
• Email and SMS support
• Promotional planning
• Marketing project coordination
• Website content and structure
• Landing-page planning
• CTA and customer-flow planning
• Coordination with designers and developers
• Event planning and coordination
• Corporate wellness project support
• Membership program support
• New service / program development
WEBSITE & DIGITAL PROJECT SUPPORT
• Wix / Wix Studio coordination
• Website content organization
• Landing-page structure
• Website project requirements
• User-flow and customer-journey review
• Form and lead-capture requirements
• Website copy and content
• UX feedback
• Coordination with web designers/developers
AI-ASSISTED OPERATIONS
• ChatGPT
• GPT Builder
• Gemini
• AI-assisted research
• SOP and documentation development
• Workflow planning
• Project planning
• Form development
• Knowledge-base development
• Business process documentation
• AI-assisted content and operational planning
TOOLS
Google Workspace | Google Sheets | Google Docs | Google Drive | Booker by Mindbody | Ooma Office | TextFree | Tally Forms | Canva | Wix / Wix Studio | ChatGPT | GPT Builder | Gemini | Zoom | WhatsApp
My strongest value is taking something that is scattered, unfinished, or still sitting in the owner's head and turning it into an organized process that the team can actually follow.
If you need someone who can handle administrative work, communicate with clients, coordinate people, organize projects, document processes, and keep day-to-day operations moving, that's the kind of work I do.
