Customer-focused professional with over 17 years of experience in operations, administration, and client-facing roles. Skilled in handling inquiries, resolving issues, managing data, and coordinating across departments to ensure service excellence. Proficient in MS Office, ERP/WMS systems, and CRM platforms such as Zendesk and Intercom. Fluent in English. Adept at adapting to fast-paced environments and delivering accurate, timely results.
