I am a Certified Healthcare Virtual Assistant (HVA) and Registered Medical Technologist with over 7 years of healthcare experience, currently supporting a U.S. optometry practice. I provide clinical, administrative, and revenue cycle support to improve workflow efficiency and deliver quality patient care.
My experience includes medical billing, insurance verification, claims processing and follow-up, denial management, payment posting, medication refills, prior authorizations, referral coordination, patient scheduling, contact lens order management, invoice processing, and medical scribing. I also prepare patient charts, review and summarize outside medical records and specialist reports, document clinical findings, and assist providers with accurate and efficient clinical documentation.
I regularly communicate with patients, pharmacies, insurance companies, healthcare providers, and specialists to coordinate care, resolve inquiries, and ensure timely follow-up. Additionally, I maintain organized tracking spreadsheets for claims, referrals, contact lens orders, invoices, patient balances, and other operational workflows using Apple Numbers, ensuring accurate documentation and efficient workflow management.
I am proficient in Eyefinity EHR/EPM, Availity, TriZetto, Zelis Payments, and Anagram. I take pride in being detail-oriented, dependable, adaptable, and resourceful, with a strong ability to learn new systems, solve problems, and continuously improve workflows to support both providers and patients.
Verified
